Bad Customer Service: I won’t be Lied to again.

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Today, I had a fairly bad customer service experience. I dropped off a prescription at the pharmacy. About an hour later, I received a message that they did not have the medication that was prescribed. In the message, the clerk said that they would be happy to find a pharmacy that carried what I needed. So far, so good, right?
I called the pharmacy to discuss the next step. A different clerk answered the phone. She said that they did not have the medicine. And then silence. . . There was no offer to help me any further. No suggestions for which pharmacy to call. I asked her “Would you be able to help me find it somewhere else?” She said that she could not help me. It’s fine that she was busy or whatever the reason for not helping me. However, she said “I wouldn’t even know what pharmacy would have it.” Besides being rude, I feel like she was lying. I’m pretty sure that they have the phone numbers for pharmacies close to their phone.
She could have said a number of other things besides a lie. She could have said “We’re extremely busy so there isn’t time for me to call.” “You could call Rite-Aid or CVS.” “Hopefully, we will be able to help next time.” Anything would have been better than a lie because now I don’t trust that pharmacy.
I went across the street to the pharmacy. They were very polite and efficient. I think I have found a new pharmacy.
Bad customer service drives business away never to return.

Or customers feel like this

Photo: http://www.pinterest.com/pin/229965124695442292/

“Just a small town girl – living in a lonely world.” Concert tickets are practically essential. Musicals are the key to life. I like movies, music,books, and corny jokes.

8 Comments

  1. Rene – My Mind~scary place.... – About me for Word Press: I am 50. Yeah! Ok, I have cried, whined, and even talked with a guy who told me he was Father Time. I am thinking he was not and he was just an old man trying to hit on me. Anywho, fifty is here, no escaping now. Yes, I am slightly obsessed with this change in my life. I don’t feel 50, although I am not sure what 50’ers feel like. I just remember thinking, and this doesn’t seem like too long ago, ‘OMG! You are 50. That is so old. I am never going to be 50. Kill me before I get that old.’ Well, nobody has killed me yet, maybe that is at the surprise b-day party. I feel 35, and I know what that felt like. I was independent, had my cool ass truck, and my life was great. I had a great career at the time, and was dating a lot. So, I think I will just turn 35 again at this b-day. PEOPLE TAKE NOTE: This year will be my 35th b-day. Okay, about the rest of me. I have a “crew of three”: a Bichon Frise (M) who is not show worthy by a long shot simply because ‘his mamma’ cuts his hair’; I have a Maine Coon (not a hat!) (F) who is the oldest of us all, including older than me; and then the littlest one, my all black Ragamuffin cat (F) who is almost as old (6 months younger) as the Maine Coon. Now the one who causes the most problems: hmmm…depends on the day, or night as it were. Wizard, the loveable ball of energy (which I am sure he steals from me at night), is the Bichon (so you don’t have to look it up, he is a dog. No seriously, he is a canine.), well, he can be quite a handful. So much so, g-ma doesn’t want to have anything to do with him most of the time. He is a dog, thus he is work. Cats are lazy, and thus people who don’t like to work with their animals have cats. (Oh, jeez! Sit down all you cat people. Get over yourselves. I have two cats as well, so I am equal opportunity pet owner.) I am sure I will be sharing many antics about him in future writings. The cats are pretty…well, lame. They lay around all day, are too quick for breakfast and supper (we have scheduled times here), and they basically do nothing. They are at the age now where they are not even really entertaining anymore. The black one looks so much like one of my black pillows, I have to make sure there are not claws attached to what I lay my head on. The Maine Coon, though, she is the one who understands me the best. She is like me, whereas the other two sort
    Rene says:

    I am sure you get this all the time: I so hear you!

    Peace & Love

    1. holley4734 – “Just a small town girl – living in a lonely world.” Concert tickets are practically essential. Musicals are the key to life. I like movies, music,books, and corny jokes.
      holley4734 says:

      I think you’re the 1st to say it! At least in the blog world. 🙂
      Thanks! <3

    1. holley4734 – “Just a small town girl – living in a lonely world.” Concert tickets are practically essential. Musicals are the key to life. I like movies, music,books, and corny jokes.
      holley4734 says:

      Thanks for reblogging. I don’t advocate driving through the store either. 😉 It’s just represents how customers feel – angry. I think Madea was hangry (hungry and angry).

  2. Kate @ Did That Just Happen? – I'm an just over 40, single mother of a wonderful teenage boy, who is an endless source of wonder and laughs and gray hair. I may have a small life, but it's full to the brim, and frequently I just have to stop and ask myself "Did that just really happen??" Enjoy!
    Kate @ Did That Just Happen? says:

    Yuck. I hate being lied to – I’d much rather hear that you just really don’t have time to help me than a lie.

    1. holley4734 – “Just a small town girl – living in a lonely world.” Concert tickets are practically essential. Musicals are the key to life. I like movies, music,books, and corny jokes.
      holley4734 says:

      Me too!

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